- Overview
- Technical Support
- Account Billing Support
- Change Credit Card Information
- What are all the files and directories in my account?
Overview
Our servers are linked to Frontier Global Center (FGC) by a fiber optic cable - making it unnecessary to link to the Internet through an OC3 or T3 Telecom circuit...no telecom circuit means that downtime-causing circuit failure is virtually eliminated!
Sonoma Web Hosting
West County's FASTEST
Network!
Back to the top
Technical Support
For support questions,
please email us: support@sonomawebhosting.com We will answer your
email usually within
a few hours, but always
within the same day
of your email.
Please use the support form included in your control panel.
We have added this manual to provide you with fast answers. Always refer to this site before contacting technical support. We try to provide you with fast (within 2-3 hours) email replies but at times this is not going to to be the case since we can only handle so many requests at any given time.
Account Billing Information
We
are on an email billing system. You
will not receive a printed invoice
or statment from us. Be sure to keep
your current email updated in your Control Panel under Account Manager.
For billing questions, send an email to Billing.
We prefer payment
by check or cash,
but accept payment
through PayPal - which
will allow you to
pay using Mastercard,
Visa, Discover and
American Express.
For further information
call 707 823-9198
Bills must be paid in advance of service after the first month's 30 day trial. Late payment will cause shut down of service.
If you wish to pay by check you may do so by sending your payment to:
Sonoma
Web Hosting
501 Sandretto Drive
Sebastopol, Ca. 95472
Back to the top
What are all the files and directories in my home directory?
Do not delete or change any of the
directories or files that are located
in your account other
than uploading to
your www directory
with pages of your
own design. The initial
page of your site
should be named index.html,
this way when a user
types in the url www.your_domain_name.com,
they are taken straight
to the initial page
of your site without
any further input.
When you connect to the root or "home" directory of your account via ftp, you will see the following system files & directories/folders which are landmarks suggesting a successful connection:
File/Directory Name - Description
domain-anonftp - this folder is used for your anonymous users to download public files.
domain-web-logs - this folder contains all access logs of visitors to your site
domain-mail - this folder holds all POP mail accounts for your domain
domain-www - this folder stores all html files for your domain (same folder as the www folder)
www - this is where you put all your html files and subdirectories (same folder as the domain-www folder)
domain-secure - this folder stores all secure html files (same folder as www folder and domain-www folder) this is an aliases folder that is secure when the right URL path is called correctly. Example: https://secure-server.net/domain_name/file.name
Of these directories, the most important one is named "www". Every account has its own separate "www" subdirectory. Files placed in the "www" directory are visible to remote browsers over the Internet, so this is where you want to place all your html documents, graphics, sounds, files, etc. which you want people to be able to access from the world wide web. For example, when a browser asks for URL http://your_domain_name.com/page.html, Apache looks for the file: /home/your_domain_name.com/www/page.html and sends it out.
The system will automatically place any needed files in the other directories.
All your HTML files and subdirectories should be placed in the www directory. Your CGI-BIN is also located in the www directory.
REMEMBER - name your home page index.html or index.htm.
Back to the top